To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Collects and researches data; uses intuition and experience to complement data.
• Design – Generates creative solutions; demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
• Customer Service – Manages difficult or emotional client situations in a professional and courteous manner; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet client needs; presents numerical data effectively.
• Teamwork – Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
• Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics – Treats people with respect; inspires the trust of others; Works eithically and with integrity.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly, completely and on time.
• Strategic Thinking – Develops strategies to achieve organizational goals; adapts strategy to changing conditions.
• Judgment – Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; contributes to motivating co-workers.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.